Frequently Asked Questions
Find answers to the most common questions about our hosting services.
Payments are processed through the billing section of your client portal. Invoices, credits and payment history are always available under Billing. The methods enabled for your region are shown at checkout.
Yes. Upgrade or downgrade at any time from your client portal โ Billing โบ Packages. Upgrades take effect immediately; billing is adjusted pro-rata.
Cancel from your client portal. Your site stops serving and stays in the cancelled state for 30 days โ a final backup is taken first โ after which it is permanently removed. You can reopen a ticket to restore within that window. No cancellation fees.
Register on the site, verify your email and pick a plan. Your account is created immediately; your hosting environment is provisioned automatically and everything is managed from your client portal โ files, DNS, email, databases, backups and support in one place.
Yes โ we offer a โฌ0 entry plan (Family Member & Personal Cloud) so you can start without paying. For larger plans you order directly; upgrades from the free plan are instant. Check the order page for the current offer.
Open the Support Center in your portal โ there you can create a ticket, read the knowledge base and documentation, or use the AI site helper for instant answers. Urgent issues via Support Tickets are answered by our team.
The System Status page in your portal shows the live state of every service. Planned maintenance and platform news appear as announcements on your dashboard โ you can dismiss them per account or turn them off under Notification Settings.
Yes โ open a support ticket with your current provider details and we will migrate your site, email and databases. The free plan is a good way to test the panel first.
Yes. Every domain hosted with us gets a free Let's Encrypt SSL certificate, automatically installed and renewed. HTTPS is enabled by default.
Automated backups run daily โ offsite, encrypted (BorgBackup) for the platform plus per-site backups inside your hosting environment. Site restores are available from your client portal's backup section.
You get our own WebOsHost control panel โ file manager, DNS manager, email accounts, databases, WordPress toolkit, one-click app installer, backups, security tools and the support center, all in one place.
Yes. Depending on your plan, you can host multiple domains and websites on a single account. Each domain gets its own web space, email, and database resources.
Yes โ the WordPress Toolkit in your client portal installs WordPress with one click, including SSL. The App Installer covers more applications. Updates and hardening options are managed from the same place.
Email mailboxes, forwarders and quotas are managed in the Email section of your client portal. Webmail access is built in; DNS records for mail (MX, SPF, DKIM) are handled automatically.
Every domain gets a DNS manager in your client portal โ add, edit or remove A, AAAA, CNAME, MX, TXT and other records. Changes propagate within the normal TTL windows.
Yes. Reseller plans include a dedicated reseller panel: create and manage your own customer accounts, apply your own branding, set your own prices. White-label support is included.
99.93% measured uptime, verified by independent external monitoring (the single recorded outage was a provider-side update). Infrastructure runs on enterprise hardware with redundant networking and 24/7 automated monitoring โ the live state and per-service history are always visible on the System Status page in your portal.
Yes. Network-level DDoS mitigation is included on all plans. On top of that the platform runs Fail2ban + CrowdSec intrusion prevention and a daily automated malware scan across every hosted site.
Enable two-factor authentication under Security in your portal, use a strong unique password and restrict API keys to the scopes they need. Notification Settings let you choose which security events reach you.
Each website runs its own environment โ you pick the PHP version per site in the hosting settings of your portal, and switch without downtime.
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